Frequently asked questions
Do you take custom orders?
Sorry I do not accept custom orders at this time.
Occasionally I will offer presales during site restocks.
When will I get my order?
Shipments go out on Tuesdays. Orders placed before midnight
MT Sunday, will be shipped on Tuesday.
The flat rate shipping option is
estimated based on past orders. Significant overages will be refunded. If
your shipping exceeds the amount quoted I will send you an invoice for the
difference and hold the shipment until payment has been received.
If you selected "Local Pick Up" you will be contacted when your order is available for pick up. Contactless pick-up is
provided.
What if I change my mind?
Buyers Remorse?? It happens you are able to cancel your order until it ships. Please note as I get charged a fee to process refunds,your refunded amount will be subject to a $5 administration fee.
If your order has shipped you will be refunded once I receive the order back in its original condition and packaging.
Shipping in either direction is at the expense of the buyer.
Where are your products manufactured?
My work is created in my home based studio in Alberta, Canada.
What if my order arrives broken or damaged ?
Please email me photographs of the box and each item and I
will refund you for the damaged items.
All shipping charges are at the
customers expense.